CapaCity is a cloud-based SaaS tool for smart urban governance.

It combines data from various local systems to be utilized in continuous and dynamic planning.

Benefits – saving time and resources

Imagine service network data always up-to-date and simultaneously available for everyone. You will find how easy it is to introduce new investment targets on the map and immediately see the impact on total investment load for the city financial planning. Anticipating the future service needs in different city districts makes it easier to prioritize projects and helps avoiding erroneous investment decisions or building incorrectly sized premises. Decision-makers can utilize the visualized information when outlining political decisions regarding the service network.

Anticipatory management of facilities and service capacity will open new opportunities for real estate administration for cutting unnecessary costs and providing premises for the users when they need it. Up-to-date data replaces manual data collection and project-based service network reports. CapaCity™ enables cities to create and maintain their own analysis based on their data.

Compared to traditional and static service network plans, CapaCity™ helps to create an overall picture of where and how the city should organize its services. From the societal perspective, this is significant in many ways. The sufficiency, functionality, health and safety of facilities needed in service operations, such as in daycare and education, is a key priority for cities. From the perspective of the city economy, a vast share of municipal tax revenue is allocated to service provision. Thus, optimization and anticipatory maintenance of service networks can also bring significant savings.


From the perspective of the real estate services and property management, it is essential to ensure that public property stays in good condition and retain its value. It is important to assess service production and real estate property as a whole and to consider which facilities are necessary for service production, and how related investments and maintenance will be managed. CapaCity™ enables cities to assess the savings potential of the real estate property owned. For instance, the application can be utilized to determine how many properties needs to be renovated, and what will be the total cost of investments in new construction.

From the perspective of land use planning, the solution enables better long-term strategic planning of the urban structure. This means capability of anticipating and integrating the city`s own needs for land in adequate service production, and avoiding assigning critical plots to other purposes such as housing construction.

From the perspective of requirement reviews and investment planning, it is essential to optimize the locations and capacity of units to match current and future service demand. Investment planning needs to be based on reliable facts e.g. regarding the client segment the service unit would primarily be targeted and what is the coverage of services in the area. Accuracy and availability of information will accelerate the planning phase of investment projects and save time as all data needed is available in one place and can be accessed easily by everyone involved.

From the perspective of decision-makers who are responsible of the long-term planning of public services provision, it is important to be able to evaluate different alternatives and impacts of e.g. unit closures. From the resource wisdom perspective, it is important for cities to optimize the use of public assets and navigate towards the desired future. CapaCity™ enables performance monitoring of the service network with strategy-guided indicators – thus urban management by knowledge.